Privacy Policy

General Information

This Privacy Policy ("Privacy Policy") outlines how Unión Sunset Park Cleaning LCA, a Colorado limited cooperative association (the "Cooperative", "we," "our") collect, use, store, and protect the data we handle as part of our ownership and operation of the Coopportunity Cleaning website www.coopportunity.coop, mobile application, and any related or contained content (such as text, data, information, software, graphics or photographs) (collectively "Coopportunity Cleaning Platform"). By accessing the Coopportunity Cleaning Platform, you agree to the terms outlined in this Privacy Policy.

Scope

We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy describes the types of information we may collect from you or that you may provide when you access the Coopportunity Cleaning Platform, and our practices for collecting, using, maintaining, protecting, and disclosing that information. This Privacy Policy applies to personal information and other information collected by us or from or about visitors accessing the Coopportunity Cleaning Platform.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use the Coopportunity Cleaning Platform. By accessing or using this Platform, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of this Platform after we make changes is deemed to be acceptance of those changes, so please check the Privacy Policy periodically for updates.

Age of Users

The Coopportunity Cleaning Platform is not intended for persons under 18 years of age. No one under age 18 may provide any information to or on the Coopportunity Cleaning Platform. We do not knowingly collect personal information from persons under 18. If you are under 18, do not use or provide any information on the Coopportunity Cleaning Platform or through any of its features, register on the Coopportunity Cleaning Platform, make any purchases through the Coopportunity Cleaning Platform, or provide any information about yourself to us, including your name, address, telephone number, or email address.

Personal Information

For purposes of this Privacy Policy, "personal information" means information that can be used to personally identify you, such as your name, address, telephone number, e-mail address, user IDs and passwords, billing and transaction information, credit card or other financial information, contact preferences, services history and similar information.

Personal Information We Collect

The Cooperative and our service providers, if any, may collect personal information and other information from or about you when you:

1. Access the Coopportunity Cleaning Platform or any of its components;
2. Fill in forms on the Coopportunity Cleaning Platform (this includes information provided at the time of registering to use the Coopportunity Cleaning Platform, subscribing to services, or requesting further services);
3. Contact us about your use of the Coopportunity Cleaning Platform;
4. Search for or purchase services through the Coopportunity Cleaning Platform;
5. Provide us with information or content;
6. Subscribe to marketing or support materials from us;
7. Carry out transactions using the Coopportunity Cleaning Platform;
8. Register for an account on the Coopportunity Cleaning Platform.

The Cooperative and our service providers, if any, may also automatically collect personal information and other information that is related to you but that does not personally identify you, such as your computer's or mobile device's operating system, browser, and your use of and activities on our websites as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies. See also the discussion below of cookies and other electronic tools used for the collection of such information.

Using the Information We Collect

The Cooperative and our service providers, if any, may use information that we or our service providers collect from or about you, including any personal information:

1. To welcome you;
2. To present the Coopportunity Cleaning Platform and its contents to you.
3. To provide you with information, products, or services that you request from us.
4. To help you complete a transaction or in order to offer or deliver products or services requested or provided by you;
5. To bill you for products or services you purchased;
6. To provide ongoing service and support;
7. To carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
8. To notify you about changes to the Coopportunity Cleaning Platform or any products or services we offer or provide through it;
9. To improve the Coopportunity Cleaning Platform, and our services and products;
10. To email or otherwise send you marketing or other promotional information about the Cooperative, the Coopportunity Cleaning Platform, or services that may be of interest to you;
11. To fulfill any other purpose for which you provide it;
12. In any other way we may describe when you provide the information;
13. To combat fraud or any other criminal activity;
14. As otherwise required or permitted by law; and/or
15. For any other purpose with your consent.

To assist us with the uses described in this Privacy Policy, information we or our service providers have collected from or about you through the Coopportunity Cleaning Platform, including about your use of same, may be combined with or enhanced by other information from or about you that we have obtained from other online or offline sources, including from our service providers or business partners. We may provide online newsgroups, chat forums, and blogs for our users. Any information that you disclose in these forums becomes public and may be read, collected, or used by others. You should exercise caution when deciding to disclose any information, and especially your personal information. Our websites may also provide for "Live Chat" functionality, wherein the Cooperative personnel can monitor the user's areas of interest in the website and engage in instant messaging with the user to provide additional information or answer any questions. By posting in our newsgroups and using "Live Chat," you explicitly consent to these uses of your information. We are not responsible for the personal information you choose to submit in these forums. For testimonials, we provide a choice as to whether a user posts his or her personal information along with the testimonial. See also the next section for an explanation of how we uses cookies, web beacons, and other electronic tools to collect other information about you for advertising and other purposes.

Collection of Information Using Cookies and Other Tools

The Cooperative may collect and/or log your Internet Protocol address, Internet domain name, the web browser and operating system used to access the Coopportunity Cleaning Platform, our websites, the files visited, the time spent in each file, and the time and date of each visit. We may collect this information automatically as you access the Coopportunity Cleaning Platform through the use of log files and web beacons. Web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) are small electronic files that allow us to put together website statistics (for example, to count users who have visited our pages, opened emails sent by us, or for other related purposes). We may also use cookies to automatically collect information about your use of the Coopportunity Cleaning Platform. Cookies are text files that are sent from a website or application via your browser and placed on your computer's hard drive or your mobile device. Thereafter, when you visit that website or application, a message is sent back to the web server by the browser accessing the website or application, and this information about your activities is stored in the cookie. The information collected in cookies (e.g., the web pages you visit on the website and navigation patterns, the date and time of your visit, the number of links you click within the site, the functions you use on the site, the databases you view and the searches you request on the site, the data you save on, or download from, the site, and the third-party websites you visited immediately before and after visiting the websites, and when you open our e-mails or click on any of their links) may be used and analyzed to improve our services to you and to personalize your web-browsing experience by providing us with a better understanding of your interests and requirements regarding the Coopportunity Cleaning Platform. Cookies may be linked to your personal information, such as your e-mail address or password. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly. We may also use cookies and other electronic tools placed by a third-party service provider to measure the effectiveness of our advertising and other information and help us understand what product information is of most interest to our users and what kinds of advertising offers our users like to see. Although the service provider logs the information coming from our websites on our behalf, the Cooperative controls how that data may and may not be used. If you do not want to assist us in improving your experience on the Coopportunity Cleaning Platform, you can learn more and opt out of this tracking by visiting Google Analytics Opt-out.

Disclosure of Your Information

We may disclose information that does not identify any individual (e.g., anonymous, aggregated data) without restriction. The Cooperative contracts with third-party service providers, partners and suppliers to deliver certain products, services, and otherwise provide or support the Coopportunity Cleaning Platform. The Cooperative may share your personal information with such service providers and suppliers to the extent necessary to offer and/or deliver the product or service you requested, respond to your requests for information on products or services, or otherwise support your needs. You will not have the opportunity to opt out of having your information shared with these third-party service providers and suppliers for these purposes, and they may contact you directly regarding such purposes.

Third-party service providers and suppliers receiving personal information are authorized to use your personal information only for the purpose it was originally intended or as required or permitted by law. However, unless otherwise dictated by law or agreement, the Cooperative is not responsible for any improper use by such parties.

We may also disclose your personal information and other information, as described in this Privacy Policy:We may also disclose your personal information and other information, as described in this Privacy Policy:

1. To our subsidiaries and affiliates;
2. To comply with the law or in response to a subpoena, court order, law enforcement or government request, or other legal process;
3. To produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings;
4. If the Cooperative determines in its good faith judgment that such disclosure is necessary to provide its services or to protect the rights, interests, safety, or property of its business, employees, suppliers, members, users, or others;
5. In connection with any proposed or actual sale or other transfer of some or all assets of the Cooperative or the Coopportunity Cleaning Platform;
6. To enforce the terms of any agreement with the Cooperative;
7. To combat fraud or other criminal activity;
8. For any other purpose disclosed by us when you provide the information;
9. As otherwise required or permitted by law; and/or
10. With your consent.

Unless permitted by relevant laws, we will not share, sell, trade, or lease your personal information to or with others except as provided for in this Privacy Policy.

Right to Access Your Personal Information, and Our Retention

The Cooperative strives to keep your personal information accurate.

You can review and change your personal information by logging into the Coopportunity Cleaning Platform and visiting your account profile page.You can review and change your personal information by logging into the Coopportunity Cleaning Platform and visiting your account profile page.

We will provide you with reasonable access to your personal information in accordance with relevant laws, including by making reasonable efforts to provide you with online access and the opportunity to update your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making changes to your personal information. To request access to, correct, or delete any personal information that you have provided to us, you may also send us an email at info@coopportunity.coop. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

Residents of certain states may have additional personal information rights and choices. Please see Your State Privacy Rights, below, for more information.

We will retain your personal information for as long as your account is active or as needed to provide you services. If you wish to cancel your account, or request that we no longer use your personal information to provide you services, contact us via the applicable information provided below. Even after we cancel your account or cease using your personal information to provide you services, we may still retain, use, and disclose your information as necessary to comply with our legal, regulatory, ethical, or document retention obligations, and any request to delete your personal information is subject to these obligations and restrictions.

Contact Information for Your Requests for Access or Deletion:

You may contact us at the following email address for requests related to your personal information info@coopportunity.coop.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

Certain states (such as California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Montana, Oregon, Tennessee, Texas, Utah, and Virginia), provide (now or in the future) their state residents with rights to the following (although not all may apply to each state individually):

• To know about the personal information we collects about them and how it is used and shared.
• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
• Data portability.
• Opt-out of personal information processing for:
  • targeted advertising;
  • sales; or
  • profiling in furtherance of decisions that produce legal or similarly significant effects (excluding Iowa and Utah).
• Either limit (opt-out of) or require consent to process sensitive personal information.

The exact scope of these rights may vary by state. To exercise any of these rights please contact us at info@coopportunity.coop.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: info@coopportunity.coop. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Use of Third-Party Services

The Coopportunity Cleaning Platform uses third-party services to help provide and improve our services. These providers may collect, store, and process your personal information as described below:

• Google Analytics: we use Google Analytics to collect information about how visitors use the Coopportunity Cleaning Platform, such as pages visited, time spent on the site, and referring websites. This helps us analyze site performance and improve user experience. Google Analytics collects information using cookies and other tracking technologies, including IP addresses and device data. You can learn more and opt out of Google Analytics tracking by visiting Google Analytics Opt-out.
• Amazon Web Services (AWS): the Coopportunity Cleaning Platform uses, and data is hosted on, Amazon Web Services (AWS), a secure cloud services provider. AWS processes and stores your information according to industry standards and its own AWS Privacy Policy. Data may be transferred and stored outside of the United States.
• Stripe (Payment Processing): we use Stripe to securely process payments. Stripe collects payment and billing information necessary to complete transactions, and this sensitive data is handled according to Stripe's strict security protocols and compliance requirements. We do not store your payment details. For more information, please see Stripe's Stripe's Privacy Policy.
• Mailchimp (Email Communications): if you subscribe to our newsletters or marketing communications, we use Mailchimp to manage email delivery. Mailchimp collects your email address and any other information you provide when subscribing. You may unsubscribe at any time using the link included in our emails or by contacting us directly. Mailchimp's data handling practices are explained in their Privacy Policy.
• Vonage Business: As part of providing appointment-related services, including reminders, cancellations, and modifications, The Coopportunity Cleaning Platform uses Vonage Business, a third-party SMS service provider, to send text message communications to clients who opt in. When you consent to receive SMS messages, we collect your mobile phone number and record your opt-in consent data to comply with regulatory requirements.
  We use the mobile phone information collected solely to send you relevant updates about your cleaning appointments. We do not share, sell, lease, or trade your mobile phone number or SMS consent information with third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All OPT-IN requests include text messaging originator opt-in data and consent; this information will not be shared with third parties.
  By opting in to receive SMS messages, you consent to receive services- and appointment-related updates, including:
  • Cleaning appointment reminders
  • Notifications of cancellations or rescheduling
  • Relevant updates about your service

It is your responsibility to review any privacy policies and terms of use of any third-party services accessed through or supporting the Coopportunity Cleaning Platform. The Cooperative is not responsible for the practices, policies, or actions of third-party service providers, and you should ensure that you understand and agree to how your personal information will be handled by such third parties before engaging with them.

Links to Other Websites and Third Parties

The Coopportunity Cleaning Platform may provide links to third-party websites. The Cooperative does not control these third-party websites or their privacy practices, which may differ from our own. We do not endorse or make any representations about third-party websites, products or services. The personal information you choose to provide to unrelated third parties is not covered by this Privacy Policy. We encourage you to review the applicable privacy statement(s) of any entity before submitting your personal information.

Security of Your Personal Information

While we implement appropriate technical and organizational security measures to protect your information, no electronic data transmission or storage of information can be guaranteed to be 100% private and secure, and you understand that the Cooperative does not ensure or warrant the privacy or security of any information we collect from or about you, and that you use the Coopportunity Cleaning Platform and related services and provide us with information at your own risk. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Please also be careful to avoid "phishing" scams, where someone may send you an email that looks like it is from the Cooperative asking for your personal information.

Changes to this Privacy Policy

The Cooperative may review and update this Privacy Policy periodically, and will note the date of its most recent revision above. We encourage you to review this Privacy Policy frequently to be informed of how we are collecting, using, retaining, protecting, disclosing, and transferring your information.

Questions About and Enforcement of this Privacy Policy

If you have questions regarding our compliance with this Privacy Policy, please contact us at the following: info@coopportunity.coop.